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Keating: NStar Needs to do a Better Job [VIDEO]

Congressman Bill Keating says NStar needs to do a better job when it comes to providing customers with restoration times.

On the Cape, Congressman Keating toured the shelter at Dennis-Yarmouth Regional High School Monday with Governor Deval Patrick and other Cape lawmakers.

During a press briefing after the tour, Keating said it’s vital for customers to know when their power will be restored.

“The frustration, which I share about NStar, is the level of public information that they are sharing with the public. People worried if their pipes are freezing would like to know if the service is estimated two or three days. That would help make a decision for them about sealing off the water,” Keating said.

Keating said he spoke with children of elderly parents who were having difficulty convincing them to move to a shelter. Keating said if those individuals knew they would not be getting power restored for multiple days it may help them make the critical decision to leave home.

“They have to do a better job, NSTAR, in my opinion of communicating to the public,” Keating said.

What do you think? Should NStar provide more detailed estimates of restoration times to customers? Tell us in the comments.

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Tom Hodgson February 13, 2013 at 02:11 PM
At our family home in Falmouth, there has been no electricity since the storm Half the street has no power. A tree came down and broke both the 440V and the 220V lines, which sparked and flamed on the ground for two days until crews came to pull the fuses and remove the tree. Our neighbor was almost electrocuted. There was some poor security firm subcontractor guy sent to babysit that downed primary line for over two days until crews finally came to pull the fuse and to cut up the tree. But wait, there's more! Another tree is still on the lines further down the road. No one has yet come to clear that tree. It's a good thing we've got a wood stove for heat and a gas stove for cooking and that town water pressure is good. At least the weather has been decent, for the people working to restore power.

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